Job Description   Manage day to day operation on the call center and logistics Hire, train, and monitor telesales agents Implement procedures to improve overall operations and meet SLA’s and sales target Managing and optimizing call center   Analyze key operations metrics to determine KPI and SLA for telesales agents   Qualifications Age maximum 35 years Have minimum 2 year experience as Supervisor Telesales Car Insurance Minimum Diploma Highly motivated & Discipline Ready to work under pressure Have a good communication skill Responsive and initiative Good teamwork Ability to multitask and execute in a fast-paced, team-oriented and sales driven environment Working knowledge of managing telesales team using CRM & Telesales system